Abri Credit Union
  • 03-Oct-2018 to 12-Feb-2019 (CST)
  • Batavia, IL, USA
  • Full Time

Health, Dental, Vision, 401K, Life Insurance, Education Assistance, & much more!


Location: Fermilab Branch
MS #224
S Kirk Rd & Pine St
Batavia, IL 60510

Status: Full-time

Hours: 40 hours per week; Monday thru Friday

Reports to: Branch Supervisor

Description of Position:

Responsible for timely, accurate processing of members' requests for share, loan, certificate, and credit card products as well as all services offered by the credit union. Works with members to research and resolve account-related inquiries. Effectively cross sells ACU products and services. This high contact position requires the ability to communicate and work effectively with prospective and current members alike, while positively representing the credit union.

Qualifications:
      Education:

  • High School Graduate required
  • Associates or Bachelor's Degree preferred

      Experience:

  • Two years prior experience and training as a customer service
    representative required, Credit Union experience preferred

     Knowledge and Skills:

  • Strong interpersonal skills with a sincere desire to provide
    exceptional service
  • Ability to work without close supervision
  • Ability to successfully cross-sell credit union products and
    services
  • Strong interviewing skills and ability to discuss loan alternatives
    and credit union policies
  • Basic knowledge of regulations governing financial institutions as
    they pertain to performing job duties effectively

Job Duties:

1. Opens accounts for new members explaining the products and services available. Performs all functions for new accounts including ID check process and ChexSystems. Pulls credit report and reviews for the Red Flag Fraud Alerts. Performs face to face interviews for loans, deposit accounts, and other products and services. Serves as primary communication contact with members.

2. Enters all loan, share, and credit union service documentation accurately into the credit union's data processing system.

3. Processes consumer loans. Pulls credit reports, researches collateral documentation, calculates debt ratios, and reviews loan applications for completeness for presenting to a loan officer for approval.

4. Books and funds the loans as well as all other loan closing functions.

5. Is knowledgeable about all deposit, special account, and loan products as well as all services offered by the credit union. Proactively explains features and benefits in accordance with credit union policy, standard procedures and regulations.

6. Actively cross-sells credit union products and services and enthusiastically participates in all marketing promotions. Participates in appropriate training and receives necessary education to remain competent in all service areas.

7. Takes initiative to help others in all departments by supporting a group effort to provide the best member service possible.

8. Capable of developing sound solutions and making on-the-spot decisions, which compliments the need for efficient, accurate and appropriate member service. Works well under pressure and considers acceptable alternatives. Follows through the resolution of problems.

9. Other duties as assigned.

Standards of Performance:

Demonstrates a thorough understanding of the credit union's data processing system as well as all current computer applications used to complete member's requests. Able to understand and explain all products and services provided by the credit union, including applicable regulations and compliance issues. Ensures confidentiality of member information and professional delivery of quality service. Demonstrates a professional appearance, attitude, and demeanor at all times.

Abri Credit Union
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